FAQs

Yes, if instruction is needed, we will provide instruction on the safe operation of the equipment. The Operator’s Manual should be consulted before operating the equipment.

Normal operating hours are Monday – Friday 7:30 am – 4:30 pm

Cleaning charges may apply, depending on the condition of the returned equipment.

For a 1 day rental, the equipment is due back 24 hours from the time of rental.
For a 1 week rental, the equipment is due back 7 calendar days from the initial rental date and time
For a 1 month rental, the equipment is due back 28 calendar days form the initial rental.

Yes, the renting party is responsible for the safe operation of the rented equipment. Liability for any damages to the equipment will fall on the customer.

A valid driver’s license and home/cell phone number, and payment for the rental with a credit card.

A credit card is the preferred method of payment for all rental transactions. Cash for rental agreements may be accepted in special circumstances and must have approval from the manager.

Yes, a signature is required to have equipment delivered on site. Anyone authorized by the renting party may sign for the equipment or on site prior to drop off.

We understand that jobs do not always go as planned. There is no fee to cancel an order and no fee to reschedule an order with 24 hour notice.

Reservations can be made as far in advance as needed.

Yes, damage to tires or tracks during the rental is the renting party’s responsibility.

You may also place a service call to our main office and our third party tire repair service may be dispatched to make repairs, if possible, on location.

Yes, you may call your local branch or you may call our call center (361-784-RENT).

Yes, unless otherwise stated by law.

Rental durations are divided into three general groups: daily, weekly, and monthly. Rental time is calculated by calendar days and operating time.

• For a 1 day rent, you are given 24 hours possession time and 8 hours operating time.
  For a 1 week rent, you are given 7 days possession time and 40 hours operating time.
  For a 1 month, you are given 28 days possession time and 160 hours operating time.

Should your operating time exceed the limit allotted within the daily, weekly, or monthly possession period, a pro-rated overtime rate will apply. The pro-rated charges depend on the equipment rented.

The equipment must be returned with the same amount of fuel it had at the time of rental, similar to a rental car.  Failure to do so will result in a fuel replacement charge.

Yes, you are responsible for returning the equipment clean. There is a cleaning fee for any equipment that is not returned clean.